IT Operations & Services teams are often plagued by problems related to the constant flood of demands for their time.
This 1-day workshop covers how the Kanban Method can help Ops teams balance that demand against their capability to deliver.
Teams who build and maintain software systems can realize many benefits from a strong alliance with internal and external customers - we'll look at how using a service-delivery approach can help unify teams and promote cross-functional collaboration.
The following topics will be covered:
- Specialization and bottlenecks
- Dependencies on external groups
- Interlude from never-ending work
- Early input mechanisms
- Variable task size
- Interrupt driven work
